Kindly bear with me: People Skills

An early 20th century candlestick phone being ...

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Sometimes I’m impatient – okay – a lot of times…

 

This is a flaw in my character I’m sure – it certainly doesn’t bode well for certain relationships – like with my nephew who is shy and tentative – or my husband when he’s just woken up, or a teller who is simply marking time rather than serving.

 

These things give me pause – help me take stock of myself – am I being unreasonable?

 

Recently however I was attempting to load some software and needed some help over the phone – I can hear your groans from my desk… and if this is a time for patience it was running short on my end.

 

I waited a long time before I got a live person – who was pleasant – and helped me – while she was doing the research work to find my account info etc. she did something different that made all the difference –

Instead of saying – “Please hold” or “Can you hold” or “I’ll have to put you on hold” or even the basic “Bear with me” – she added one word that shifted the energy, made me think and eased any tension –

She said, “Kindly bear with me.”

 

And so I did – kindly – and it felt good to be holding there kindly, patently – and she answered my question and the call ended well and I have good feelings about this company.

 

Can one word make all the difference? It did to me that day – so yes it can – it’s worth doing to see – it’s worth thinking about –

 

Kindly bear with me, kindly listen while I help you… kindly is a nice thing to be and behave –

Would you kindly agree?

 

Remember you create your day by the way you think. Kindly make it magnificent!

 

Blessings, Shawna

www.PeopleSkills.us

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~ by Shawna Schuh on September 27, 2011.

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